Trade conditions

Delivery

If you place your order before noon, we ship it the same day. We do not ship products during weekends and public holidays.

The delivery time depends on which type of transport you choose. The carrier named "Package tracked" is delivered by Deutche Post and usually takes 4-8 days to the UK. Price for delivery and expected delivery time is shown at check out.

Price and payment 

Goods purchased at milkymeter.com may be paid by Visa / Mastercard or via Paypal. We do not withdraw the amount from your account until we have shipped the goods.

All prices at the shop are including VAT excl. delivery costs. Costs related to import tariffs are not included, and must be paid by the consumer.

Refusal right 

You have 14 days refusal right from the date you receive the goods.

If you regret the purchase and want to return it, you are obliged to return the goods in the same condition as new. As a consumer, you are responsible for any damage of the goods value caused by anything else than what is strictly necessary to establish the type of good, and the way it works. If the returned goods shows sign of being taken into use, signs of wear, stains or damages, or is not in the original packaging, the full amount will not be returned.

Return postage are paid by the consumer.

Return note with reason for return must be included with the product. Return notes can be ordered using the e-mail [email protected]

Return must be sent to: Senserna A/S, Smedeholm 13B, 1. th, 2730 Herlev, Denmark.

Senserna does not accept goods returned as COD.

If you refuse receipt of a package, we deduct £15 from the credit note to cover the cost of return.

Complaints

Depending on the situation, you can have the product repaired, exchanged, money back or a discount, depending on the situation in case of a complaint within the guarantee period. The complaint must be legitimate, and the fault may not be due to wrongful use of the product or other type of wrongful act.

You must complain within reasonable time after discovering the fault. For damages due to transport this means within 7 days of receipt of the product.

In case of complaints, please contact us at: [email protected] with as detailed information as possible about the problem.

Credit card information

Credit card clearence is done by Bambora Online ePay which is a secure electronic payment solution for major credit/debit cards. All cardinformation is handled in accordance with the rules for card clearence companies.

Sale to countries outside Denmark

Senserna is not responsible for customs or other types of tariffs that may be imposed on goods purchased at milkymeter.com and sent to countries outside Denmark. These tariffs must be paid by the consumer.

Personal data

The webshop belongs to Senserna A/S.

If you purchase a product on our website, we register your name, address, e-mail and phone number. We do this to be able to send you the goods. The information is transferred only to the shipping agent and service providers acting on behalf of Senserna.

Any custumer acknowledges and accepts that Senserna under certain circumstances may be bound to pass on or share data with third parties, e.g. to be in accordance with applicable law or as directed by court of law or similar authority, or to protect and defend Senserna's property rights if the receiving third party is under duty to maintain silent.

Persondata is kept only for the time period allowed according to applicable law and Senserna is deleting the data when the information is no longer necessary. Data period depends on the type of information.

You have the right to object to the registration of data and the right to know what data is registered about you. These rights are according to te European GDPR rules. Inquiries about this should be done to  [email protected]

Senserna has internal rules about safety of information including instructions protecting the consumer's data from breach or wrongful use.

The consumer is responsible for data given to Senserna and/or the Webshop at any time is real and valid and in no way violate any third party rights or current legislation.

Cookies:

We use google analytics to improve our website for the users. Se more about how Google uses your data when you are visiting our website at  www.google.dk/policies/privacy/partners/

Measuring website traffic means that the website uses cookies. A coolie is a small piece of computer code that we give your web browser when you visit our website. The cookie saves your preferences and helps us to improve the functionality of thw website. Cookies are not dangerous for your computer.

If you want to avoid cookies, you can block all cookies from milkymeter.com by choosing advanced cookie settings in your browser's internet settinigs, and add milkymeter.com to the list of webistes you do not want to receive cookies from.  du ikke vil have cookies fra.

Company information

The company behind  milkymeter.com is Senserna A/S.

Senserna A/S

Smedeholm 13 B, 1. th

2730 Herlev

Denmark

Registration number: DK37855316

e-mail: [email protected]

Owned by the founders: Henrik Schneider and Kristian Lindberg-Poulsen

www.senserna.com

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